How can we help?

It’s okay if the address on your supporting document is not the same as your current address. Just make sure the document you upload has your name and address on it.

Please don’t use someone else’s ID to confirm your account. Use your own ID or passport for the verification process.

It’s okay, you can upload your valid driver’s license as proof of your address.

Documents you can use as proof of address include:

  • Your latest bank statement (at least 3 months from the current date)
  • Utility bills (electricity, water, internet, or phone bills)
  • Valid driver’s license

Make sure the documents you upload are in your name and the entire document is visible.

For ID or Passport verification, you can only upload your ID card or passport. Anything else won’t be accepted.

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